Privacy policy

This Privacy Policy describes how Mockins ("we," "us," or "our") collects, uses, and discloses information when you visit, use, or make a purchase through our websites, online stores, and related services (collectively, the "Website" or "Services").

By using our Website or Services, you agree to this Privacy Policy.

 

1. Information We Collect

When we use the term "personal information," we mean information that identifies, relates to, describes, or can reasonably be associated with you. Personal information does not include information that has been anonymized or de-identified so that it cannot reasonably be linked to an individual.

We may collect the following categories of personal information depending on how you interact with our Website or Services:

  • Contact Information — such as your name, billing address, shipping address, email address, and phone number.
  • Payment and Transaction Information — such as payment details, billing information, purchase history, order details, returns, exchanges, and transaction confirmations.
  • Account Information — such as login credentials, account preferences, and settings if you create an account.
  • Communications — including information you provide when contacting customer support or communicating with us.
  • Device and Technical Information — including IP address, browser type, device information, operating system, network information, and similar identifiers.
  • Usage Information — including information about how you interact with and navigate our Website, such as pages viewed, browsing activity, and interactions with features or advertisements.

Sources of Information

We may collect personal information:

  • Directly from you when you place an order, create an account, contact us, subscribe to communications, or otherwise interact with our Website or Services;
  • Automatically through cookies, pixels, analytics tools, and similar technologies when you use our Website;
  • From service providers, partners, or other third parties that help us operate our Website, process transactions, fulfill orders, market our products, or provide related services.

 

2. How We Use Your Information

We may use personal information for the following business and commercial purposes:

  • To process and fulfill orders, returns, exchanges, and transactions;
  • To provide customer support and respond to inquiries;
  • To create, maintain, and manage customer accounts;
  • To communicate with you regarding purchases, orders, account activity, or customer service matters;
  • To operate, improve, personalize, and maintain our Website and Services;
  • To prevent fraudulent, unauthorized, or illegal activity and maintain the security of our systems and Services;
  • To send marketing, promotional, and advertising communications;
  • To measure and improve advertising performance and Website functionality;
  • To comply with legal obligations and enforce our policies and terms.

 

3. Advertising, Analytics, and Tracking

We may use advertising, analytics, and tracking technologies to better understand how visitors interact with our Website, improve user experience, market our products, and measure advertising effectiveness.

These technologies may include cookies, pixels, device identifiers, and similar technologies that collect information regarding browsing activity and interactions with our Website and advertisements.

This information may be used to:

  • Analyze Website traffic and performance;
  • Improve Website functionality and customer experience;
  • Deliver advertisements that may be more relevant to your interests;
  • Measure advertising and marketing effectiveness.

Depending on your location, certain advertising-related data sharing activities may be considered "sharing" or "targeted advertising" under applicable privacy laws.

You may control certain cookie and advertising preferences through your browser settings or applicable industry opt-out tools.

 

4. Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Enable Website functionality;
  • Remember preferences and settings;
  • Analyze Website traffic and performance;
  • Improve user experience;
  • Support advertising and marketing activities.

You may control or disable cookies through your browser settings. Please note that disabling cookies may affect certain Website functionality.

 

5. E-commerce Platform and Payment Processing

Our Website is hosted and supported by third-party e-commerce and technology service providers that help us operate our online stores, process transactions, and provide Services to customers.

Payments are processed through third-party payment providers. We do not store full payment card information on our own servers.

 

6. Service Providers and Third Parties

We may share personal information with service providers, contractors, and business partners that help us operate our business and provide Services, including providers that assist with:

  • E-commerce operations;
  • Payment processing;
  • Order fulfillment and shipping;
  • Customer support;
  • Marketing and advertising;
  • Website hosting and analytics;
  • Fraud prevention and security.

These third parties are authorized to use personal information only as necessary to perform services on our behalf or comply with legal obligations.

We may also disclose personal information:

  • To comply with applicable laws, regulations, legal processes, or governmental requests;
  • To enforce our terms, policies, or agreements;
  • To protect our rights, property, safety, customers, or others;
  • In connection with a business transaction such as a merger, acquisition, financing, or sale of assets.

 

7. Communications and Marketing

If you subscribe to marketing communications, we may send you promotional emails regarding products, offers, updates, or related marketing content.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in those communications.

Even if you opt out of marketing communications, we may still send transactional or service-related communications regarding your orders, account activity, or customer support requests.

 

8. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide products and Services;
  • Fulfill transactions and orders;
  • Maintain business and financial records;
  • Comply with legal obligations;
  • Resolve disputes;
  • Enforce agreements and policies.

Retention periods may vary depending on the type of information and applicable legal requirements.

 

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

 

10. Children's Privacy

The Website and Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that personal information from a child has been collected, we will take reasonable steps to delete it.

 

11. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we maintain about you;
  • Request correction of inaccurate personal information;
  • Request deletion of personal information, subject to certain exceptions;
  • Opt out of certain advertising-related data uses where required by applicable law.

To exercise any applicable privacy rights, please contact us using the information below.

We will not discriminate against you for exercising any applicable privacy rights.

 

12. International Data Transfers

Personal information may be transferred to, stored, and processed in countries outside your state, province, or country of residence, including the United States.

By using our Website or Services, you acknowledge that your information may be transferred to jurisdictions that may have different data protection laws than those in your location.

 

13. Third-Party Links

Our Website or Services may contain links to third-party websites, applications, or services that are not operated or controlled by us.

We are not responsible for the privacy practices, security, or content of third-party services. We encourage you to review their privacy policies before providing personal information.

 

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operational requirements, legal obligations, or other business purposes.

Any updates will be posted on this page with a revised effective date. Your continued use of the Website or Services after changes become effective constitutes acceptance of the updated Privacy Policy.

 

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, you may contact us at info@mockins.com.


Effective Date: May 19, 2026