Warranty Terms & Conditions

10-Year Limited Warranty

At Mockins, we stand behind the durability and craftsmanship of our products. That’s why we offer a 10-Year Limited Warranty covering products sold directly by Mockins. This warranty is designed to protect you from issues resulting from genuine manufacturing flaws — not misuse, neglect, or unauthorized modifications.

What This Warranty Covers

This limited warranty applies to manufacturing defects in materials and workmanship under normal use during the warranty period. Specifically, it covers:

  • Defects in manufacturing
  • Defective materials or components
  • Failures occurring under normal, intended use

What This Warranty Does Not Cover

This warranty does not apply to damage caused by conditions outside of our control or misuse. Exclusions include:

  • Normal wear and tear
  • Damage caused by abuse, misuse, accidents, or unauthorized modifications
  • Damage from improper installation, handling, or storage
  • Cosmetic imperfections (e.g., scratches, dents) that do not impact product function
  • Damage from natural disasters (e.g., fire, flooding, earthquakes)
  • Lost or stolen items

Eligibility Requirements

This warranty is only valid for products sold by Mockins, whether through our official website or verified marketplaces such as Amazon or Home Depot. Items must be marked as “Sold by Mockins” at the time of purchase.

We do not guarantee coverage for products sold by third-party resellers or unauthorized dealers. If you purchased from a reseller, warranty claims will be denied as we cannot verify the quality, handling, or authenticity of those items at the time of purchase.

How to File a Warranty Claim

To initiate a claim, contact our customer support team and provide the following:

  • Proof of purchase (e.g., order number)
  • A detailed description of the issue
  • Clear photos or video showing the damage or defect (if applicable)

📧 Email: support@mockins.com
 📞 Phone: 718-475-1822

Our liability is strictly limited to the repair or replacement of the product. We do not cover incidental or consequential damages, including but not limited to personal injury, property damage, or loss of use.

Warranty Registration

To activate your warranty and streamline future support, we recommend registering your product immediately after purchase.

🔗 Click here to register your warranty

Legal Disclaimer

This limited warranty gives you specific legal rights. You may also have other rights that vary from state to state.

California Proposition 65 Notice:

⚠️ WARNING: Some products can expose you to chemicals including DEHP, which is known to the State of California to cause cancer and birth defects or other reproductive harm. For more information, go to www.P65Warnings.ca.gov.

If you have questions or concerns, our support team is here to assist you every step of the way. Thank you for choosing Mockins.